FAQs

For Restaurants and Business Owners

1. How do I set up the QR code menu for my restaurant?

• Answer: Setting up your QR code menu is simple. After signing up for our platform, you can create your customized digital menu through our easy-to-use dashboard. Once your menu is ready, you’ll receive a unique QR code that you can print and place on your tables, counters, or walls for your customers to scan. No technical skills required!

2. Can I update my menu in real-time?

• Answer: Yes! You can update your digital menu instantly through the platform. Whether you’re adding new items, changing prices, or removing outdated dishes, all changes are live immediately. Your customers will always see the most up-to-date menu when they scan the QR code.

3. How does the ordering system work?

• Answer: After scanning the QR code, customers can browse your menu and place their orders directly through their smartphones. You will receive the orders on your restaurant's dashboard, and your staff can process them like any other. This system also helps reduce human error, speeds up service, and allows for contactless interaction.

4. Is the platform secure for processing payments?

• Answer: Yes! We use secure payment gateways and encryption to ensure that all transactions are safe. Your customers’ credit card information is processed securely, and no payment details are stored on our platform.

5. Can I track customer orders and feedback?

• Answer: Absolutely! You’ll have access to detailed analytics that track customer orders, popular menu items, and feedback. This can help improve your offerings and optimize your menu to better serve your customers.

6. What happens if my customers have trouble scanning the QR code?

• Answer: We recommend placing the QR code in easy-to-reach and well-lit locations. If customers are having trouble, they can always type in the web address manually or ask your staff for assistance. We also offer an option for a printable or digital menu for those who prefer not to use QR codes.

7. How do I customize the look of my QR code and menu?

• Answer: Our platform allows you to fully customize both your menu and QR code to match your restaurant’s branding. You can add your logo, colors, and style to create a seamless experience for your customers.

8. Can I integrate the QR ordering system with my POS system?

• Answer: Yes, we offer integrations with several popular POS systems, allowing for a smooth transition from online orders to in-house processing. This will save time for your staff and improve accuracy. (This Intergation system in UNDER DEVELPMENT)

9. What happens if the internet goes down in my restaurant?

• Answer: Our platform works offline for menu viewing, but online functionality (like placing orders) requires an internet connection. We recommend having a backup internet solution to avoid disruptions

10. How much does it cost to use this service?

• Answer: We offer flexible pricing plans based on your restaurant’s size and needs. Contact us for a detailed breakdown of our pricing options or visit our price plan section.

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For Customers (Restaurant Visitors)

1. How do I use the QR code to view the menu?

• Answer: Simply open the camera app or a QR code scanner on your phone and point it at the QR code on your table or menu card. A link will pop up that leads you to the restaurant’s online menu. Tap the link, and you’re all set to browse and order!

2. Do I need to download an app to use the QR code?

• Answer: No, you don’t need to download anything! Simply scan the QR code with your phone’s camera or any QR scanner app, and the menu will open in your browser.

3. Can I see pictures of the menu items?

• Answer: Yes! Many restaurants include pictures of their dishes on the digital menu. You can get a better idea of what you’re ordering by viewing high-quality images of the food.

4. How do I place my order using the QR menu?

• Answer: Once you’ve selected your items, you can add them to your cart. When you’re ready to order, follow the prompts to enter your table number (if applicable) and complete your order. Payment is usually processed through your phone, so there’s no need for physical contact.

5. Is it safe to use QR codes for ordering and payments?

• Answer: Yes, our platform uses encrypted payment gateways to ensure all transactions are secure. Your personal and payment information is never shared with anyone other than the restaurant, and it’s all processed safely.

6. Can I order from the QR menu even if I don’t have an account?

• Answer: Yes! You don’t need an account to browse the menu or place an order. However, creating an account can save you time on future visits, as your order history and preferences will be remembered.

7. What happens if I can’t find the QR code or have trouble scanning it?

• Answer: If you’re having trouble scanning the QR code, feel free to ask your server for assistance. They’ll be happy to help you access the menu through alternative means, such as providing a direct link or offering a physical menu.

8. Can I customize my order or make special requests?

• Answer: Yes, you can typically make special requests or note preferences directly within the online menu. For example, you can request no onions or a gluten-free option, depending on the restaurant’s customization settings.

9. Do I need to wait for a staff member to take my order if I use the QR code?

• Answer: Not at all! The entire process is self-service. Once you’ve placed your order through the QR menu, the kitchen and staff are notified immediately, so you don’t need to wait for a server to take your order. This helps speed up service, especially in busy times.

10. Can I customize my order (e.g., no onions, extra sauce)?

• Answer:Yes, you can add special instructions or customize your order directly through the platform. The restaurant will receive your requests with the order.

11. What if the QR code isn’t working?

• Answer: If the QR code isn’t scanning, ensure your camera is focused and there’s enough light. If the issue persists, ask the restaurant staff for assistance or request a physical menu.

12. Can I reorder my favorite items easily?

• Answer: Yes, if you create an account on the platform, your order history will be saved, making it easy to reorder your favorite dishes in the future.

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For Both Restaurants and Customers

1. What happens if there’s a technical issue with the platform?

• Our support team is available to assist with any technical issues. Restaurants and customers can reach out via the help center or contact support directly.

2. Can I use the QR code system for takeout or delivery orders?

• Yes, the platform supports dine-in, takeout, and delivery orders. Restaurants can configure these options, and customers can choose their preferred method.

3. How do I provide feedback about my experience?

• After placing an order, customers can rate their experience and leave feedback. Restaurants can use this feedback to improve their service.

4. Is the platform compatible with all devices?

• Yes, the platform is optimized for all devices, including smartphones, tablets, and desktops.