Terms and conditions

Terms and Conditions for QROrderly.com.au

Effective Date: [01/02/205]

Welcome to QROrderly.com.au! These Terms and Conditions ("Terms") outline the rules and regulations governing your use of our platform and services, located at QROrderly.com.au, in Perth, Western Australia. By accessing or using our website and services, you agree to comply with these Terms. If you do not agree with any part of the Terms, you may not access the platform or use the services.

1. Definitions and Key Terms

For the purposes of these Terms:

• "Platform" refers to QROrderly.com.au and its associated website, mobile applications, and services.
• "Service" refers to the offerings of QROrderly.com.au, including but not limited to QR code menu creation, online ordering, payment facilitation, and review management services.
• "User," "you," and "your" refer to the individual or entity accessing or using QROrderly.com.au, including restaurants, cafes, food trucks, customers, or other users of our services.
• "We," "us," and "our" refer to QROrderly.com.au.

2. Scope of Services

QROrderly.com.au offers digital solutions designed to enhance the customer experience in dining establishments. The core features of our services include:

• QR code menu creation and ordering systems that allow customers to browse menus and place orders directly from their mobile devices.
• Payment processing for seamless transactions between customers and restaurants.
• Integration with review systems such as Google Reviews for customers to provide feedback.

While we provide these services to facilitate the ordering process, we do not manage the day-to-day operations of any restaurant, cafe, or food business. Restaurant owners and managers are responsible for menu content, pricing, and the quality of service offered to customers.

3. User Obligations

By using our platform, you agree to:

• Comply with all applicable local, state, and federal laws and regulations.
• Use the platform solely for its intended purpose, and not engage in any activities that may disrupt or harm the platform, its users, or its associated systems.
• Provide accurate, truthful, and up-to-date information as required, including payment details and business information.
• Avoid actions that may harm QROrderly.com.au's reputation or the reputation of other users, including fraudulent activities, harassment, or spamming.

4. Account Creation and Security

To access certain features of QROrderly.com.au, users may be required to create an account. When creating an account, you agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your login credentials and account details.
• Take full responsibility for all activities conducted under your account, including actions by third parties who access the account with or without your permission.

We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent or illegal activities.

5. Payment Processing and Fees

QROrderly.com.au facilitates payment processing between customers and restaurants. The following apply:

• Payment transactions are processed via third-party payment gateways. All applicable fees for processing payments are displayed during the transaction.
• Subscription fees and other charges may apply based on the selected service plan or features. These fees will be disclosed prior to payment.
• QROrderly.com.au reserves the right to adjust fees or update pricing structures. Any significant changes will be communicated to users in advance.

Failure to meet payment obligations may result in suspension or termination of access to the platform.

6. Google Reviews Integration

QROrderly.com.au allows restaurants to link to Google Reviews and encourages customers to submit reviews after their dining experience. Please note:

• Users may be redirected to Google’s platform to submit reviews.
• The submission of reviews is facilitated by QROrderly.com.au, but all reviews are submitted to Google, and we are not responsible for their content.
• Users must comply with Google’s community guidelines and review policies.
• QROrderly.com.au will not be held liable for the accuracy, legality, or content of reviews posted on Google.
• We do not endorse, control, or take responsibility for the content of user-generated reviews.

7. Intellectual Property Rights

All content on QROrderly.com.au is protected by intellectual property laws. This includes, but is not limited to:

• Website design, code, and functionality.
• Content, graphics, and trademarks associated with our platform.

Users do not receive any rights or licenses to QROrderly.com.au's intellectual property except for limited, non-transferable access to the platform for the purpose of using the service as intended. Unauthorized use of our intellectual property may result in legal action.

8. Privacy and Data Collection

By using our platform, you consent to the collection and use of your data as outlined in our Privacy Policy. We may collect:

• Personal information for account creation, transaction processing, and customer service purposes.
• Anonymized data for analytical and marketing purposes.
• User feedback and interaction data to improve the platform and user experience.

For more information on how your data is collected and used, please review our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law:

• QROrderly.com.au will not be liable for any direct, indirect, incidental, or consequential damages arising out of or related to the use or inability to use the services.
• We do not guarantee the accuracy, reliability, or completeness of any third-party services or content, including payment systems and external review platforms.
• Users assume full responsibility for their interactions with restaurants and third-party payment services
• Our liability, if any, is limited to the amount paid by the user for the service during the 12 months preceding the claim.

10. Disclaimer of Warranties

QROrderly.com.au services are provided "as-is" and "as-available" without any warranties, express or implied. Specifically, we do not guarantee:

• Uninterrupted or error-free service.
• The accuracy of third-party information, including customer reviews and restaurant menus.
• The quality, accuracy, or reliability of products, services, or information obtained through the platform.
• The accuracy of user-generated content, including menu details and reviews.
• The suitability of the service for a particular purpose or customer satisfaction.

11. Third-Party Links and Services

The platform may contain links to third-party websites or services for your convenience. These third-party services are not under our control, and we are not responsible for their content, practices, or privacy policies. By engaging with third-party services, you do so at your own risk.

12. Termination of Access

We reserve the right to suspend or terminate user access at any time if:

• Users violate these Terms or engage in any harmful activities.
• We determine that the user’s actions jeopardize the integrity or security of the platform.

Upon termination, all rights granted to the user will cease immediately, and the user must discontinue all use of the platform.

13. Amendments and Changes

QROrderly.com.au reserves the right to modify or amend these Terms at any time. We will notify users of significant changes via email or through the website. Continued use of the platform after such changes constitutes acceptance of the updated Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Western Australia. Any disputes arising from the use of QROrderly.com.au will be resolved through negotiation, mediation, or arbitration as a first step. If unresolved, disputes may be brought before the courts of Western Australia.

15. Contact Information

For any questions, concerns, or clarifications regarding these Terms, please contact us at:

Email: support@QROrderly.com.au